Privacy Policy

CoffeeConnex (“CoffeeConnex”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit coffeeconnex.ca or use our platform, products, and services (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

1) Who we are

CoffeeConnex is a mentorship and professional networking platform that helps students connect with verified professionals for structured 1-on-1 chats, plus related features like scheduling, events, and career tools.

If you have questions, contact us at: coffeeconnex6@gmail.com

2) Information we collect

A. Information you provide to us

Depending on how you use CoffeeConnex, you may provide:

• Account information: name, email address, university/college affiliation, profile details, preferences.
• Professional profiles: LinkedIn profile information (e.g., name, headline, work history) if you sign in via LinkedIn.
• Messages and content: mentorship requests, chat prompts, feedback, journal entries, and other submissions.
• Support requests: information you send us through forms or email.

B. Information we collect automatically

When you use our website or Services, we may collect:

• Device and usage data: IP address, browser type, device identifiers, pages viewed, time spent, clickstream.
• Cookies and similar technologies: used for session management, preferences, analytics, and security.

C. Information from third parties

We may receive information from:

• Authentication providers (e.g., LinkedIn) when you choose to sign in.
• Scheduling/video providers (e.g., Zoom, Microsoft Teams) when meetings are created or hosted through integrations.
• Payment processors (if applicable) for subscription purchases; we do not receive full card details.

3) How we use your information

We use personal information to:

• Provide, operate, and improve the Services (including matching, recommendations, and scheduling).
• Verify identity and reduce fraud/abuse.
• Communicate with you about your account, requests, updates, and support.
• Process payments and manage subscriptions (if applicable).
• Monitor and analyze usage to improve performance and user experience.
• Enforce our terms, protect our users, and maintain platform security.
• Comply with legal obligations.

4) How we share your information

We do not sell your personal information.

We may share information in limited circumstances:

• With other users: Your profile and relevant details may be visible to other users (e.g., a student sees a mentor profile; a mentor sees a student profile and request context). You control what you include in your profile and requests.
• With service providers: Vendors who help us run the Services (hosting, analytics, email delivery, scheduling/video integrations, customer support, payments). They may access information only to perform services for us and must protect it.
• For legal and safety reasons: If required by law, court order, or to prevent fraud, abuse, or security incidents.
• Business transfers: If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

5) Cookies and analytics

We may use cookies or similar tools to:

• Keep you signed in and remember preferences.
• Measure traffic and usage to improve the Services.
• Maintain security and prevent abuse.

You can adjust cookie settings in your browser. Some features may not work correctly if cookies are disabled.

6) Data retention

We keep personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account (see Section 9).

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8) International data transfers

Your information may be processed in Canada and/or other countries where our service providers operate. Those jurisdictions may have different data protection laws. We take steps to protect information when it is transferred.

9) Your choices and rights

Depending on where you live, you may have rights to:

• Access and update your personal information.
• Request deletion of your account and certain data.
• Withdraw consent where processing is based on consent.
• Object to certain processing or request restrictions.

To make a request, contact us at coffeeconnex6@gmail.com. We may need to verify your identity before responding.

10) Children’s privacy

CoffeeConnex is intended for users who are at least 16 years old (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take appropriate steps.

11) Third-party links and integrations

Our Services may contain links to third-party websites or services (e.g., LinkedIn, Zoom, Microsoft Teams). Their privacy practices are governed by their own policies, and we are not responsible for them.

12) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If changes are material, we will post a notice on the site or within the Services. The “Last updated” date at the top shows when it was last revised.

13) Contact us

CoffeeConnex Inc.
Support: coffeeconnex6@gmail.com